For Owoiii, customer satisfaction is always our top priority, so we offer:Customers can contact us within 15 days from delivery date to request a return & exchange.
How to Start a Return & Exchange?
1. To apply for a case of return or exchange, please email to our customer service and include: order number, the question you want to solve together with picture of product if necessary. You will then receive an email with the return shipping address which you will use it to ship back the items. NOTE: Please do not return items to the address on waybill, this is the carriers' warehouse address, not our returning address.
2. Tracking number is required to complete the return. It will help for us to track your return status and process. Please note the provided tracking number must be trackable.
3. We do not offer Freight To Collect (FTC) or Cash on Delivery(COD) service for returns. The returns will be made at your own cost.
4. We do not accept the returned item that was worn, torn, snagged, stained or altered in any way, they must be in original condition when being returned.We will give you a refund if we receive the returned product and check it without any man-made damage.
5. Customers will only be charged once at most for shipping costs (this includes returns) for free shipping orders; No restocking fee to be charged to the consumers for the return of a product.
6. Refunds will be reimbursed to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 3-5 business days to process.
7. If you have any other questions, do not hesitate to contact our customer service at firstname.lastname@example.org, we will reply to you asap.
If your customized jerseys arrive defective, please contact us by filling out our form with your order number, and include a picture of your item explaining the issue, our customer support will be able to assist you.
Please note: Return and exchange your items within Thirty days after receiving your order. Whatever size, name, and number you upload will be printed on your item. If the incorrect size, name, or number is selected by you and sent out to you, OWOIII is not responsible for replacing these items.
Our personalized item cannot be returned unless it is defective or damaged. Please refer to our Return Policy on Damaged/Misprinted Items or please contact our customer service for return.
Please note that the following reasons are NOT covered by our Return/Exchange Policy, and we are not liable for these issues.
- Products are damaged by misuse or mishandling.
- Personal Reasons due to changed mind, etc.
- Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.